We ask that you arrive at least 5 minutes before your scheduled treatment time. If you are running late, please let us know via Webchat or WhatsApp, see here: Contact Us

Our salons are busy places and we cannot allow a late running treatment to impact another guest. If you run late for your appointment, your treatment may have to be shortened.

To ensure we provide a high quality service to all clients, arrivals more than 10 minutes after the scheduled booking time may result in the appointment being cancelled and a charge equal to the cost of your treatment(s) being applied.

At Townhouse, we strive to deliver a Flawless Finish every time and are proud to offer the industry’s first gel manicure guarantee! It’s simple – if you purchase any of our gel manicures (Signature, Luxury and Extensions, plus the ‘BIAB / Super Gel Overlay’ add-on) and should you experience chipping or lifting over the following 7 days, we will happily fix it for free. Moved house, gone rock climbing? This is a no questions asked guarantee – we’ve got you!

The guarantee does not cover Polish or Express treatments.

How do I redeem the guarantee?

To redeem the guarantee, please email a photo(s) of the affected nails to customercare@townhouse.co.uk and our team will be in touch to handle the rest! Issues must be reported within 7 days from the time of treatment (e.g. if treatment is booked for 5pm on a Friday, by no later than 5pm the following Friday).

We ask that you arrive at least 5 minutes before your scheduled treatment time. If you are running late, please let us know via Webchat or WhatsApp, see here: Contact Us

Our salons are busy places and we cannot allow a late running treatment to impact another guest. If you run late for your appointment, your treatment may have to be shortened.

To ensure we provide a high quality service to all clients, arrivals more than 10 minutes after the scheduled booking time may result in the appointment being cancelled and a charge equal to the cost of your treatment(s) being applied.